Billing
Refund policy
Clear eligibility, timing, and payment-resolution rules for StepWise purchases.
Effective July 19, 2026 · StepWise, operated by Muzzammil Hussain
Eligibility
You may request a refund within 24 hours of the initial confirmed purchase of an eligible StepWise plan. Duplicate charges, a provider processing error, or a material service outage may also be reviewed. Refunds are not guaranteed after the window, after extensive use, or for a renewal unless required by law or approved as an exception.
How to request help
Email support@stepwise.page with the account email, order reference, purchase timestamp, plan, and a short reason. Never send a password, full card number, or payment secret. We will verify the request and respond through the support channel.
Refund method and timing
Approved refunds are sent to the original payment method through the payment provider. Provider processing times, bank holidays, and currency conversion can affect when funds appear. StepWise records the decision and provider reference in its billing ledger.
Cancellation, renewal, and referral rewards
Cancellation stops future renewal when the provider supports a recurring plan; it does not normally remove already-paid access. The current hosted checkout is one-time until recurring billing is explicitly enabled. A referral discount or 15-day inviter reward may be reversed when the qualifying purchase is refunded or determined fraudulent.
Policy status
Safepay checkout and webhooks remain feature-gated until production credentials, signed-event tests, refund handling, and reconciliation are verified. The displayed terms are the operational launch policy and should receive final legal review before public paid launch.
Questions or corrections?
Contact support@stepwise.page. For billing issues, include your order reference and never send a password or payment secret.